Need help with an order, shipping, returns, sizing, or general questions? We are here to help.

Customer Care

Pallas Cozy
Email: pallascozy@gmail.com

Response Time

We aim to respond to all customer messages within 24 hours on business days, Monday through Friday.

Messages sent on weekends or public holidays may receive a response on the next business day.

Customer Care Hours

Monday – Friday: 9:00 AM – 6:00 PM Eastern Time

What We Can Help With

We can assist with:

• Order questions
• Shipping and tracking
• Returns and exchanges
• Size and fit guidance
• Product questions
• Damaged, defective, or missing items
• General inquiries

Before You Contact Us

If your message is about an existing order, please include:

• Your order number
• The email address used at checkout
• A clear description of your question or issue

For return, exchange, damaged item, defective item, or delivery issue requests, please include clear details and any relevant photos when applicable.

This helps us review your request faster and provide the most accurate support.